Data We Hold and Why We Hold It
When you open an account, we collect your name, contact details, and any payment method information you link — including your bKash, Nagad, or Rocket wallet number. We need this to verify your identity, process withdrawals, and keep your account secure. We also collect device and
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session data automatically: IP address, browser type, and which pages you visit. This helps us detect unusual login activity and keep the account environment stable. If you contact our support team, we keep a record of that conversation so we can follow up properly. We do
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not sell your data to advertising networks or unrelated third parties. Data shared with payment processors — for example, when a Nagad or Rocket transfer is confirmed — is limited to what that processor needs to complete the transaction. Retention periods depend on regulatory requirements that
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apply to your eligible region; we hold account data for as long as your account remains active and for a defined period afterward. You can ask us to confirm what we hold about you at any time by reaching the support team.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.